The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious & Relaxing
“The large bathroom provided ample space, making it comfortable for both of us to get ready during our stay.” view full review
Great Adaptability
“The hotel had features that catered to everyone's needs, ensuring a welcoming environment for all guests.” view full review
Good Room Service
“I enjoyed trying room service for the first time, and it made our stay feel extra special and pampered.” view full review
Refreshing Mini Fridge
“The mini fridge in our room was a pleasant surprise, stocked with complimentary beer and wine, making it feel like a treat!” view full review
General
No smoking on site
Free Wi-Fi in public areas
No parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access
Services
Paid airport shuttle
Housekeeping
Dining
Restaurant
Poolside snack bar
Snack bar
Spa & Leisure
Rooftop pool
Sun loungers
Sun terrace
Solarium
Pool with view
Room features
Air conditioning
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Mirror
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Calle 20 Entre Av. 5 Y 10,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
Calle 20 Entre Av. 5 Y 10,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Av. Benito Juárez
Los Fundadores Park
1.2
km
Museum
3D Museum of Wonders
640 m
Museum
Museo Frida Kahlo Playa Del Carmen
680 m
Beach
Kool Beach Club
690 m
Beach
Mamita's Beach Club
890 m
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
690 m
Gallery
Tierra Huichol
740 m
5th Avenue 4th and 6th Streets
Sun Jaguar
850 m
5ta Avenida Via 38 Building next to ACACAO
La 5ta Hacienda
800 m
Church
Nuestra Senora del Carmen Catholic Church
1.8
km
5ta Avenida
Galeria de Arte 5ta Avenida
930 m
Carretera Federal Km 104 Playa de Akumal
Galeria Lamanai
970 m
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
1.1
km
Gallery
Riviera Art Gallery
1.1
km
Avenue With 14 Street 5a Downtown
Corazon de Mexico
1.3
km
Nearby
152 Calle Quinta Avenida
Quinta Avenida
590 m
Mall
Quinta Alegria Shopping Mall
200 m
Night club
Coco Bongo
460 m
Beach
Playacar
80 m
Av Constituyentes esquina 5ta esquina 5ta Avenida
Ambarte
160 m
Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría
Arte en Playa
230 m
Gallery
La Galeria de Playa Art Gallery
310 m
Avenida entre 24 y 34 calles 5a
Caminarte
310 m
Aquarium
Aquarium Beach
360 m
Shopping Area
Plaza Las Americas
80 m
Casino
Grand Riviera Casino
460 m
Shopping Area
Plaza Calle Corazon
440 m
Store
MEGA Soriana
510 m
Store
ME Dive Center
570 m
Night club
Mandala Playa del Carmen
560 m
Restaurants
La Vagabunda
220 m
Avenida 5
La Bien Querida
10 m
Calle 20 S/N Entre 5 y 10
McCarthys Irish Pub
140 m
Avenida 1
Bella Italia Pizzeria
70 m
Avenida 10 y calle 20 Colonia Quintas Del Carmen
Yo Amo Tacos
130 m
5th And Constituyentes
EZ Sports Bar
80 m
5th Avenue btwn 12th and 14th Streets
Cantina Mamitas
80 m
Calle 28
La Parrilla
80 m
Avenida Constituyentes Loc. 1 Entre 5ta Av. y Zona Federal Maritima 26
La Parrilla Mexican Grill
180 m
Calle Constituyentes esquina 5ta Avenida Col. Centro
Reviews and Ratings
Feedback from previous guests about their experience.
64%
liked the hotel and would stay again
Great Location
Helpful Service
Unclean Rooms
Poor Dining Experience
6.4/10
Nice
Rooms
7.0
Location
9.0
Service
7.8
Dining
5.8
Guest reviews
6.4/10
based on 6 reviews
4/5
based on 1153 reviews
7.0
7.0/10 based on 87 reviews
#127 of 331 hotels in Playa del Carmen based on Tripadvisor
Paul
United States,
March
2024
7.0/10
The hotel is located in the heart of the city, making it convenient to explore around. The rooms are a bit dim, but they come with a nice variety for breakfast within 48 hours. The service was warm and welcoming but lacked helpful suggestions. Despite some minor construction details in the room, the location is unbeatable, just off the main busy street and close to everything. Be prepared for limited dining options with a focus on main meals and a glass of juice. Overall, the facilities are decent with some room for improvement.
Rooms
7.0
The rooms are a bit dark but offer a good breakfast selection.
Service
6.0
The service was friendly and welcoming but lacked helpful recommendations.
Location
9.0
The location is amazing, with hot water and good breakfast options. Just be aware of minor construction details.
Dining
6.0
The dining experience may be a bit limited with focus on main meals, a glass of juice, and fruits.
Facilities
7.0
The facilities are decent with room for improvement.
Evelyn
United States,
July
2023
9.2/10
The hotel is in a prime location, perfect for exploring the vibrant Playa del Carmen surroundings. The rooms are spacious and trendy, offering a great value for money. The service is outstanding, from the moment you step into the hotel. However, dining options could be more varied, but the free delicious cooked-to-order breakfast compensates for it.
Rooms
9.0
The rooms were spacious and trendy, offering fantastic value for the price.
Service
10.0
The service was exceptional from the very beginning, with staff going above and beyond to ensure a pleasant stay.
Location
10.0
The hotel is situated in an amazing location right next to the bustling Fifth Avenue, close to restaurants, bars, shops, and with easy access to the beach and ferry to Cozumel.
Dining
8.0
The free breakfast was delicious and cooked to order. While the dining experience could offer more variety, the quality compensates for it.
Facilities
9.0
The hotel facilities provide everything you need for a comfortable and enjoyable stay.
Robert
United States,
June
2023
9.0/10
I had a wonderful stay at the hotel. The rooms were lovely, and I even got upgraded to a room that was absolutely delightful. The service was top-notch, especially at check-in, with a fantastic option to chill out on the hotel roof. The location was excellent, near 5th Avenue and the beach, making it a prime spot for exploring. The dining experience was delicious, offering cooked-to-order meals right next to the beach, although it could have been a bit more diverse.
Rooms
9.0
The rooms were lovely and a good size, perfect for a night or two. I was fortunate to get an upgraded room, which was absolutely lovely.
Service
9.0
The staff are among the friendliest and most professional I encountered during my trip through Mexico. They were not inflexible at all to help with a breakfast problem we had. The service at check-in was exceptional, and the chilling out option on the hotel roof was a nice touch.
Location
10.0
The hotel is centrally located off the main strip, 5th Avenue, making it convenient for most PDC goers. It's also nice to have a drink at night and enjoy the beach breeze. The proximity to Quinta Avenida and the beach club made exploring easy and enjoyable.
Dining
8.0
The dining experience was delicious and cooked to order, offering a prime location in Playa del Carmen right next to the beach/shopping strip and ferry to Cozumel. The fresh orange juice was a nice touch, but a bit more diverse menu would have been appreciated.
Facilities
9.0
The facilities were excellent, with everything needed for a comfortable stay, including car hire, housekeeping, laundry, and tours/ticket assistance.
Jimmy
United States,
June
2023
6.6/10
The hotel is ideally located on the main strip just a few blocks from where all the clubs are, making it perfect for those wanting to explore the nightlife. However, the rooms had no windows and were not well-designed, smelling of mold and sewage at all times, which was quite inconvenient. The dining options were limited, but the service was excellent overall.
Rooms
6.0
The rooms were very large, equipped with a small refrigerator and a fantastic bathroom, but unfortunately, they lacked natural light and had a persistent smell of mold and sewage.
Service
7.0
The staff was excellent, although there was an incident where one staff member was rude about the booking price. However, they promptly sent someone with deodorizer upon request.
Location
8.0
The location was fantastic, being right on the main strip and close to all the clubs. However, the surroundings were dirty and not well-maintained, slightly affecting the overall experience.
Dining
5.0
The dining options were limited, and guests should be prepared for a main meal, a glass of juice, a portion of fruits, and limited coffee. However, the soup was nice.
Facilities
7.0
The facilities were good, offering services like car hire, housekeeping, laundry, and tours/ticket assistance, but nothing exceptional stood out.
Allan
United States,
June
2023
7.0/10
Staying at the hotel was a mixed experience. The rooms were not really clean and had a continuous loud drainage sound from the pool above, but the location was superb, right on the main strip near bars and clubs. The service was so helpful and kind, although one evening they directed us to hail a taxi on the street instead of assisting us. The dining was a bit poor with limited food options, but the facilities were magnificent.
Rooms
5.0
The rooms were not really clean and had a constant loud drainage sound from the pool above.
Service
8.0
The service was so helpful and kind, despite one incident of directing us to hail a taxi on the street instead of assisting us.
Location
9.0
The location was perfect, right on the main strip near various bars and clubs.
Dining
5.0
The dining was poor, with limited food options available.
Facilities
9.0
The facilities were so magnificent.
Great Location
Unclean Rooms
Benjamin
United States,
May
2023
6.0/10
My stay at the hotel was a mix of positives and negatives. The rooms felt a bit humid for the first two nights but had everything I needed, although there were some maintenance issues like the TV hanging from the wall and a broken glass door. The service was a bit slow and could use some improvement in cocktail making and overall efficiency. The location was convenient, close to everything I might need, but looked a bit tired in terms of construction details. The dining experience was below expectations with limited options, though they had some healthy food choices. The facilities were average.
Rooms
6.0
The rooms felt humid at first but had all the necessary amenities.
Service
7.0
The service was a bit slow but the staff were excellent.
Location
8.0
The location was very convenient, close to everything I needed.
Dining
5.0
The dining experience was below expectations with limited options.
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